U.S. electric vehicle maker Tesla Inc (TSLA.O) will launch self-inspection and address customer service issues in China, it said on Weibo late on Tuesday.
The statement comes after an unhappy customer clambered onto a Tesla car at the Shanghai Auto Show on Monday over a dispute with the company, creating a social media stir and criticism of Tesla from state media.
An unhappy customer who invaded the Tesla booth at the Shanghai auto show by clambering atop a car in protest, creating a social media stir and prompting an apology from the company, will be detained for five days, Shanghai police said on Tuesday.
Police said the woman and a female accomplice – identified only by their surnames, Zhang and Li – “caused chaos” at the trade fair on Monday when they arrived at the Tesla display “to express their dissatisfaction due to a consumer dispute.”
Zhang was ordered detained for “disrupting public order,” while Li received a warning, police said.
Videos that went viral on Monday showed Zhang wearing a T-shirt emblazoned with the words “The brakes don’t work” and shouting similar accusations while staff and security struggled to restore calm.
